Right of rescission
The contractual declaration can be revoked in text form (e.g. letter, online form) within two weeks without giving reasons, stating the customer number and order number. The period begins at the earliest with receipt of the goods and not before receipt of this instruction. The timely dispatch of the revocation is sufficient to comply with the revocation period.
If the customer has accepted the offer of a digital vignette, the validity of which begins before the expiry of the fourteen-day revocation period beginning with the conclusion of the contract (e.g. 10-day vignette) and has expressly requested during the conclusion of the order process or otherwise that mautwelt already begins with the performance of the service before the expiry of the fourteen-day revocation period, the customer must, if he exercises his right of revocation, pay compensation for the value of the service provided until the revocation (see consequences of revocation). With the complete provision of the service by mautwelt before the end of the fourteen-day revocation period, the right of revocation expires, provided that the customer has given his express consent before the start of the service and has simultaneously confirmed that his right of revocation expires with the fulfillment of the contractual obligation by mautwelt.
Prior to completion of the order process, this will be pointed out again and the customer can only complete the order if he/she explicitly agrees to these provisions.
The revocation can be sent by letter to the following address:
be filed online at:
Consequences of revocation:
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. a usage fee for the use of the item) shall be surrendered. If it is not possible for the customer to return the received performance in whole or in part, he is obliged to pay compensation.
Exclusion of the right of revocation
A right of revocation does not exist for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.